Category Archives: Personal

Dear London

You were amazing. We realise that now. You hosted athletes from all over the world, put on a cracking Olympics, and did it without too many transport dramas.

We realised we can win when we drive ourselves as a country, we’ve got a shedload of gold medals, and countless more silver and bronzes. Our cyclists showed the world what meticulous attention to every detail can achieve. Don’t ever say we don’t make things anymore: we made amazing bikes, bikes that made champions.

We walked past the amazing beach volleyball venue at horse-guards and were warmed on spring nights by the cheering of hundreds of spectators.

We struggled past That Damn Website trying to get tickets, and when did get into the park the organisation was top-notch, the food was ok, and people smiled.

And we smiled when we left. We smiled at tourists. We smiled at the pink signs everywhere when we realised that the city wasn’t in meltdown. We yelled “GET IN” in public when we won things. We smiled watching our city on the TV hosting the marathons and triathlons.

So my plea, can we carry on smiling?

We’re one of only a few cities in the world that is truly global, and for these 2 and a bit weeks we’ve been even more-so.

London, you’re harsh, noisy, grimy – a big city with character, that’s the way it will always be.

But please, at least for a bit after the Olympics and Paralympics, can we keep on smiling?

On email etiquette

Hi,

How are you doing, long no time no speak, how are the kids? That new house you bought? Your family, they’re doing well? The cat? Oh…run over, that’s really sad.

How’s that project whose name I can’t remember with the things and stuff? And the weather?

BTW CAN YOU HELP ME BECAUSE I NEED SOMETHING?

I’m looking for new opportunities at the moment (Technical Product Management: check-out my Linked-In). I’m speaking to people in my network, including the sleeper-cells I’ve not spoken to in some time.

I’m trying to avoid emails like the ones above. People are busy: even before you open a message from someone you’ve not spoken to in years, the subtext is pretty obvious.

Sure I’ll genuinely say “Hope you are well” but anything else seems insincere.

Am I wrong to skip the dance, get to the point quickly and save everyone some time? Or am I being rude by not playing the game?

The Product Managers Guide to using Storage

Storage units can be great to tide you over when you’re moving between flats, or if you’re going away on an extended trip, or you’re selling a house and want to declutter. But they are habit forming and become just another direct-debit that you’re paying for.

I’ve been paying for over 3 years for a room full of stuff I’m only just unpacking. I went away for a holiday (which was to be anything from three months to a year), was then living in ‘temporary’ accommodation (for 18 months), and finally was too busy at work… I don’t want to think about the total cost, or worse the total cost in relation to the value of stuff I’m actually keeping. In the hope of saving others, I present:

Six steps to storage nirvana

  1. Avoid: Your stuff is already something that ties you down, paying for it to hang around is a bad idea in the first place. Any industry that offers “4 weeks free” sounds similar to drug dealers or any other form of recurring revenue
  2. Set limits: If you absolutely must do it, decide when you will stop paying for it, e.g If you’re going on a 3 month trip, commit to only paying for 4 months. Cost out how much it would be to replace everything and make sure you’re spending less than that.
  3. Prioritise: Here’s your product management exercise, you’ve probably three classes of stuff
    1. Irreplaceable: formal documents, heirlooms.
    2. Replaceable: Stuff you’d like to keep but could lose or replace.
    3. Disposable: Don’t store this, give it away to charity shops or recycle. 1
  4. Catalog: Much of the mystique that has kept me paying for this room of junk is the mystery that “I’ve got some good stuff in there”. Some great CDs that I never ripped. Some wonderful books. Use Delicious Library or similar to know exactly what you’re putting in and what box it’s in, by making replacement feasible you’re able to walk away.
  5. Pack Well: When you’re filling the room, organise the room well. Know what you can stack other things on, and make the important stuff more accessible than the replaceable.
  6. Delegate: Have a friend who has access to your unit. If you hit your stop-loss point because your 3 month trip turned into moving abroad, they can whisk out the category 1 stuff, ship it to you, and arrange to dispose of the rest.

When you get back…

Take out the stuff in small batches, it’s less daunting, and means you can better sift/integrate/dispose of stuff rather than just putting it all on the shelves again. Take time to assess everything, and have another cull.

  1. Anecdotes from friends tell me not to give stuff away on freecycle, charge a nominal amount, as it builds a commitment and reduces no-shows

The Months After Everyone Else Kindle Review

I got a Kindle for Christmas from my lovely parents.

Why I like it:

  • Form factor, screen size, weight, battery life
  • Reading more long form copy in a while, I think because I can get the right amount of copy on screen to match my natural skimming style
  • The inherent task switched that you have by picking it up, and the single-tasking of it. As someone else said (not that I can find the link) the web-browser will be useful for emergencies, but that’s about it. No push alerts, growls, or games to distract
  • Instapaper’s integration is really lovely (and finally helps me address the “popping” of To-Read items instead of the the “pushing” of them onto the stack)

Things I don’t like:

  • Limited choice of Newspapers – I would pay for the Guardian on it if I could. With the 3G variant, it’s a tablet thing always up-to-date with that.
  • Similar to that, I will not pay for the economist again. I don’t have to pay for the Online access, the iPhone app or website over and above my subscription, so much as I would love the have the economist on my Kindle – until Amazon/Publishers sort out a discount for subscribers I’m not
  • I can’t think how to do it efficiently, but the screensaver could be so much more than just a book image… (that said that completely breaks my previous statement that I like the mono-purpose of it)

I’m not going to pretend whose commercial teams are at fault here for these, but they are the main gripes I’ve found so far. Given those are policy, rather than technology, I hope they’ll shake out in time.

The power of language

I’ve recently moved house. Setting up mail redirection has been a bit of a faff because the postcode database doesn’t quite match reality, so I had to apply in person at a post office. This also required brandishing paper documents, which I don’t have because I mostly bank electronically. Anyway, a week later I go back and and apply. I’m told it’ll start on the 1st November.

I get a letter at the new place, “We’ll start (…) on 4-November, as you requested.”

In reality the extra 3 days is not a big deal; but if you’re going to include copy that calls out the user intent, it had better be real, and not “this is the date arrived at after we lost your form in the post”.

a new look and a (partial) admission of defeat

For years I’ve been talking about my new theme. It was going to be lovely, it was going to use things like JQuery and BlueTrip. It was going to show my technical credentials as understanding HTML, Progressive Uplift & all that good stuff. It was going to pull in data-feeds from around the web.

In short, it was going to be a most awesome theme.

It’s just a shame then that I’m not proficient enough to do this. Much like doing the revision timetable instead of revising, I’d think about Version Control, and editors, and local development instances. I was great at the meta-work, less good at phasing development and the design work.

Eventually, I probably could just about knock something together, and it’d work in Safari on the Mac. It might work in some versions of Firefox, and IE. But it would always be a bit hit and miss for compatibility, and I’d always be playing catch-up to new features in WordPress.

So instead I used the new TwentyTen, the new WordPress 3.0 theme. It’s nice, compatible and configurable. And I have more time to write actual posts, instead of spending endless time deciding on the <div> structure.

I still have ideas on clever data feeds though, but they can wait.

I miss being bored

I’m a victim of CPA. I’m on Twitter. I’m Facebook. I’m still on IRC. I think that clicking “read all” in Google Reader is somehow cheating, so I’m left constantly playing Whack-a-mole on that and my iTunes podcast collection.

Anyway, the other thing I miss is genuine boredom. I can’t think when I last really said “I’m bored” and meant it, like you did when growing up. Leaving aside twee comments from teachers like “Bored people are boring”, the thing that I wonder is “Do you need to be bored sometimes”?

I don’t think this for any great spiritual reasons, I’m not going to suggest that we all go off on Vision Quests to find our Spirit Guides. I just think that sometimes, for some people, boredom is a driver to change things. In the words of some great children’s telly of the UK of the eighties: “Why don’t you turn the TV off and do something less boring instead.”

The never ending stream of messages, podcasts, feed items and conversations to tune into mean then you’re never bored. You’re sat there, sipping away at the information passing by, sating your CPA appetite but remaining ultimately unsatisfied. Sure you have close run-ins with boredom, but thanks to the omni-present inbox you can dodge it for another 30 minutes staring at Keyboard Cat on YouTube or debating constructively with like-minded individuals.

I’ll admit counter-point is that you can see lots of cool things online that you “might” want to do, but then you see so many cool things that you might want to do that choosing to actually do one of them becomes another exercise in itself (though you can always ask Twitter followers what to do)…

I think this year I need to try and unwire a little bit, feel a little more bored sometimes.

US Healthcare ‘debate’

Apologies as this is quite off topic for this blog: I’m going to justify it under the “travel” tagline as I was unlucky enough to break my wrist while in the USA, and to require surgery.

The US healthcare debate appears to be descending more into farce by the day, the latest and well covered point is the laughable assertion that “Stephen Hawking would not be treated under the UK system as the cost-benefit analysis doesn’t stack up”. Aside from the obvious fact that he was, is and will continue to be treated by the NHS (and has since made a statement about his NHS care), this comparison is especially bizarre given that the Obama plan is not modelled on the NHS. The other mistake is laughable misrepresentation of the role of the National Institute for Health & Clinical Excellence (NICE).

Sarah Palin has been citing “death committees” who will somehow sanction treatment, and NICE was described as one of those. The role of NICE is to assess treatments, new and old, to recommend if they are offered on the NHS. It doesn’t assess things per patient, but it does assess the cost-benefit analysis of introducing a drug. Put simply drugs that cost 5% more than existing treatments, but provided a terminal patient with 30% additional quality-adjusted life tend to be approved, a new treatment that costs 500% more but provides limited improvement tend to be rejected.

NICE is often in the headlines for refusing new treatments, but rarely when it recommends that older, cheaper drugs shouldn’t be used as newer, more expensive, drugs are better. The concept of Quality-Adjusted life years is not that controversial, as much of the new treatments focus on terminal conditions.

It’s always an emotive topic, but the cost of providing someone 1 extra month of life, with a drug that costs 3 times the existing needs to be evaluated again providing 50 other patients palliative care. They make tough choices, and in the face of public outcry are overruled more than I would like. However, this is not a death committee.

The USA system already has something much closer to “death committees”, the teams of Doctors who scours medical records looking for unreported medical conditions that can be used to rescind insurance – removing coverage from patients with lethal conditions, because they omitted to mention a minor, unconnected illness some years ago.

There will always be some form of rationing: in the absence of an infinite supply of money there will always have to be choices. The US healthcare system already has rationing in place, by insurance providers. The opponents of reform claim that “a layer of bureaucracy would be placed between you and your doctor” which seems to be ignoring the fact that your insurance company is already playing this role quite successfully.

Would you rather those be made by a medical committee of experts looking at the true value of a given medicine, or by a fixed cap on your insurance policy, meaning that if you get cancer and you’re at 190k of your 200k cap, that you can have 10k of treatment? Oh, and finding a new policy will be problematic as it’s a pre-existing condition.

Rolling policies are prone to falling foul of the pre-existing problem – if you’re on a 3 month rolling policy, unless you fall ill at the beginning, and are healed by the end of the window you’re going to be in problems come the next renewal. It’s a new policy and your chronic condition is pre-existing… these policies are typically taken out by those unemployed or without workplace health cover. Even people attempting to do the right thing can still lose out if they are diagnosed with cancer at 2.9 months.

I am not going to say the NHS is perfect, we’ve a lot of bureaucratic problems that have crept in during the last decade. Our MRSA and C.Dif rates are nothing to be proud at all. We have deaths due to mistakes and mal-practice.

But so does the USA. However, unlike the USA we don’t have people dying because their cancer treatment is withdrawn part way through because of cost caps. Or because someone can’t afford co-pays.

While in america the staff at the hospital where I had surgery treated me fabulously, I was scheduled for day surgery, and received good care (and many opioid painkillers). I have no complaints, however a good friend received awful care at the same institution where they were dismissed due to superficial assessment. The best care in America is amazing, however this care is not universal.

The administration burden also appears amazing: In the fallout from my broken arm I attempted to get a bill out of one of the hospitals that I was treated by. As I had a foreign address they couldn’t send this, but they could send me a questionnaire to rate “how well they dealt with my billing enquiry?”. Badly, but thanks for asking.

This week I’ve had some of the best primary care that I’ve ever had from the NHS, I popped in for 1 item, and while there discussed 2 other things, both of which require some degree of specialist services, and both of which will be undertaken at my local, clean, modern GP complex.

And those services are also available to the people less comfortable and middle class who live down the road from me, and who don’t have an option to go private.

In the UK I live in a country where everyone has acceptable care, and where those who choose to can pay for better care in the private sector. In some cases that gets you better treatment, but mostly it allows you to jump a waiting list and while being seen by a doctor who still does some work for the NHS.

In America you can get exceptional care. I will not deny that, the specialist hospitals and surgeons available are among the best in the world. But not everyone gets that, the masses of un-insured or under-insured people go without healthcare, or have to make very tough choices to get basic care available elsewhere in the world free at the point of use.

Our system is not perfect, but it’s more equitable, and you don’t have to use it if you don’t want to. Go private, go abroad, you’re not stopped.

From what I’ve read of the reforms in the US, you won’t be stopped either.